Privacy policy

CX Echo ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal data in the following ways:

A. Information You Provide Directly

  • Name, email, phone number, and company details when you contact us or sign up for our services.

  • Payment information when purchasing our services.

B. Information We Collect Automatically

  • IP address, browser type, and device information when visiting our website.

  • Cookies and tracking technologies to analyse site usage and improve user experience.

C. Information from Third Parties

  • We may receive data from partners or publicly available sources to enhance our services.

2. How We Use Your Information

We use your personal data to:

  • Provide and manage our services.

  • Process payments and fulfil contracts.

  • Respond to inquiries and customer support requests.

  • Send service updates and promotional content (you can opt-out anytime).

  • Improve website functionality and user experience.

3. Lawful Basis for Processing

We only process your data when we have a legal basis to do so, including:

  • Contractual necessity – To provide the services you request.

  • Legitimate interest – For business operations, service improvement, and security.

  • Consent – When you opt-in to marketing communications.

  • Legal obligation – To comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell your data. However, we may share information with:

  • Service providers (e.g., payment processors, analytics tools) under strict confidentiality agreements.

  • Legal authorities when required by law or to protect our rights.

5. Data Security

We implement security measures to protect your personal data, including encryption and access controls. However, no method of transmission over the internet is 100% secure.

6. Your Rights Under UK & GDPR Laws

You have the right to:

  • Access your personal data.

  • Correct inaccurate information.

  • Request deletion of your data ("right to be forgotten").

  • Restrict processing under certain conditions.

  • Object to direct marketing (opt-out anytime).

  • Data portability– Receive your data in a structured format.

To exercise these rights, contact us at info@cxecho.com

7. Cookies & Tracking Technologies

  • We use cookies to enhance user experience and analyse website traffic.

  • You can manage cookie settings in your browser.

8. Data Retention

We retain personal data only as long as necessary for legal, contractual, or business purposes.