Terms of use

Welcome to CX Echo! These Terms of Use ("Terms") outline the rules and guidelines for using our website and services. By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.

1. Definitions

  • "CX Echo" refers to our company, website, and services.

  • "User" refers to any individual or business using our services.

  • "Services" include customer support outsourcing, live chat, and call handling solutions provided by CX Echo.

2. Eligibility

  • You must be at least 18 years old to use our services.

  • By signing up, you confirm that the information provided is accurate and complete.

  • We reserve the right to refuse service to anyone at our discretion.

3. Services & Availability

  • Our services are designed to enhance customer experience through outsourced customer support.

  • While we aim for 24/7 availability, we do not guarantee uninterrupted service due to technical or external factors.

  • We may modify, suspend, or discontinue any service at any time without prior notice.

4. User Responsibilities

  • You agree to use our services lawfully and ethically.

  • You will not misuse our services, including engaging in fraud, harassment, or illegal activities.

  • You are responsible for keeping your account details secure.

5. Payments & Billing

  • Pricing and billing terms are detailed on our website.

  • Payments must be made as agreed upon during signup. Late payments may result in service suspension.

  • Subscriptions renew automatically unless cancelled before the next billing cycle.

6. Cancellations & Refunds

  • You may cancel your service at any time, subject to our cancellation policy.

  • Refunds, if applicable, will be issued as per our refund policy (if offered).

7. Confidentiality & Data Protection

  • We respect your privacy and handle data as outlined in our Privacy Policy.

  • We take reasonable steps to protect user data, but no system is completely secure.

8. Termination of Services

  • We may suspend or terminate your access to our services if you violate these Terms.

  • Users may terminate their services by following our cancellation process.

9. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of England and Wales.

  • Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

  • We may update these Terms at any time. Changes will be posted on our website.

  • Continued use of our services after updates means you accept the revised Terms.

11. Contact Information

For any questions regarding these Terms, please contact us at info@cxecho.com